Our friendly and knowledgeable staff is eager to help you with your ATM parts and Service needs. Please have the ATM Manufacturer’s name and the model number handy when you call. Please see our Tech Support Page if you need help determining your make or model ATM.

Orders may be faxed or placed here on our web site. A customer satisfaction representative will contact you within one business day of our receipt of your Internet order to give you stock status and shipping information.

Warranty:

Bell carries the manufacturers warranty on all new parts. The Bell warranty on used or refurbished parts and assemblies is 180 days from the date of purchase, excluding ATM machines. The Bell Warranty on customer units that have been repaired in house is 180 days from date of return.

If any part sold by Bell should fail in the course of normal service during that time, Bell will repair or replace it, at its discretion, at no charge. Bell provides free ground outbound shipping on warranty exchanges. Please fill out the Customer Return Information Sheet found here on our site, and enclose it with the return. The replacement part will be shipped promptly upon its receipt.

Bell endeavors to treat each customer with fairness, but it reserves the right to refuse to warranty damage caused by abuse, neglect, or improper handling or installation.

Shipping and Delivery:

We here at Bell ATM make every effort to process and ship in-stock items on the same business day they are received. Please note that orders received after 4 P.M. Mountain Standard Time will be processed the next business day. Orders for non-stock items may be dropped shipped from other locations. Additional fees maybe charged by the drop shipper. A customer representative will contact you with the status of your order as soon as possible.

Items send in for service and repair:

Items should be accompanied by a description of the repairs needed together with any other information that might help our service department serve you better. Certain items may be available for a “swap” sale in which a conforming previously refurbished part is sent out immediately in exchange for a fixed sum and the receipt of a rebuildable conforming core. Many people prefer the speed of such a transaction, which results in the shortest down time possible. In this instance Bell ATM Service charges you for the full value of the item sent out and then provides a credit when your core is received and determined to be re-buildable.

Used Parts:

As they become available, Bell ATM Service purchases and sells used ATM’s, assemblies and parts. After a thorough inspection and re-furbishment process, these units are made available to our customers at bargain prices. “Used” at Bell ATM never means “used-up” and every part is backed by our Bell ATM Service 90 day, repair or replacement, Warranty. Used item availability is indicated on our web site were appropriate. For the latest information on the availability of used units, or to sell your used ATM’s or ATM parts, please contact a Bell ATM Service customer representative by phone, toll free- 1-888-772-1990

Payment:

Most of our customers choose to pay for their purchases by credit card but other payment options, including ACH (Bank Transfers) and UPS-COD/Fed Ex-COD are available for customers preferring the ease and cost savings of these methods.

Tech Support:

Bell ATM Service prides itself on helping our customers order the right part the first time and for providing service after the sale. Nonetheless, ultimate responsibility for ordering the correct part remains the responsibility of the customer. Free tech support is limited to ordinary and customary phone support regarding the purchased part, to the customer making the purchase, and limited to a reasonable period of time thereafter.

More extensive, in depth or non-purchase related support questions can be handled by our service department on a fee basis. Please call a Bell ATM Service customer service representative if you feel you would benefit from this service.

Return Polices:

Items being returned to Bell ATM Service other than those exchanged under warranty are subject to a 20% restocking fee and applicable shipping charges. Items received that are not in salable condition will be returned without refund.

No Other Warranties:

Bell ATM Service does not offer any warranty other than those described above. Bell sells its parts and services to those individuals in the ATM industry and makes no warranty, express or implied, as to the merchantability or fitness for purpose of any item sold.